Amos Terms of Service

Version 1.3 — Effective September 24, 2026.

These Terms of Service ("Terms") are a legal agreement between Amos LLC, an Oregon limited liability company ("Amos," "we," "us"), and the business that creates an account ("you," "Customer"). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of your business and confirm that you have authority to bind it.

1. The Service

Amos is a web-based business management application for field-service businesses. It provides tools for scheduling, client and property records, quotes, invoicing, payment collection, customer messaging, chemical application records, lawn measurement, and related features ("Service"). We may add, change, or remove features over time.

Amos is offered to businesses and their authorized staff only. You must be at least 18 years old and use the Service for business purposes.

2. Your Account

You are responsible for the accuracy of your account information, for keeping your login credentials confidential, and for all activity under your account, including activity by staff you authorize. Notify us promptly at [email protected] if you believe your account has been accessed without authorization.

3. Plans, Fees, and Automatic Renewal

Free plan. New accounts start on the Free plan. No payment method is required and it does not expire. The Free plan includes the core Service with limits described in the app (for example a daily and monthly cap on emails to your customers and a per-job photo limit), does not include texting, AI, map-based features, crew logins or full reports, and shows a "Powered by Amos" line on pages and emails your customers see. We may change Free plan limits with 30 days' notice. The Free plan is provided without any uptime or support commitment.

Pro trial. You may start one 14-day trial of Pro per business. A payment method is required to start it. Unless you cancel before the trial ends, your payment method is charged the monthly fee when the trial ends and at each renewal after that.

Subscription and automatic renewal. Pro is sold as a monthly subscription per business account, at the price shown in the app when you subscribe. Your subscription renews automatically each month, and your payment method is charged the monthly fee at each renewal, until you cancel. Fees are in U.S. dollars and exclude any applicable taxes, which you are responsible for.

Cancellation. You may cancel at any time from Settings → Plan in the app. Cancellation takes effect at the end of the current billing period; you keep Pro until then. When Pro ends, your account moves to the Free plan; your data is kept. We do not provide refunds or credits for partial months, except where required by law.

Failed payments. If a renewal charge fails, we will notify you and retry. Your account keeps Pro for a 7-day grace period; after that it moves to the Free plan until payment succeeds. Nothing is deleted.

Price changes. We may change subscription pricing or the platform fee in Section 4 with at least 30 days' notice by email to your account address. A subscription price change applies at your next renewal after the notice period; if you do not agree, cancel before it takes effect. A change to the platform fee applies only to payments made after the notice period, and an increase applies to you only once you have accepted the updated Terms.

Payment processing. Subscription payments to Amos are processed by Stripe. By subscribing you also agree to Stripe's applicable terms for payers.

4. Payments Between You and Your Customers

The Service lets you invoice your own customers and collect payment from them by card. These payments go directly to your own Stripe account, which you connect to Amos through Stripe Connect and which is governed by your own agreement with Stripe.

Amos is not a bank, payment processor, or money transmitter. We never hold, control, or transmit funds paid by your customers, and we are not a party to transactions between you and them. Refunds, chargebacks, disputes, and pricing are matters between you, your customer, and Stripe. Stripe's fees on those payments are yours.

Platform fee on the Free plan. On the Free plan, Amos charges a platform fee of 1% of each online payment your customers make through the Service - by card, or by another payment method that both the Service and your Stripe account support - rounded down to the cent. Stripe deducts this fee from the payment and pays it to Amos; it is in addition to Stripe's own processing fees, and it comes out of your proceeds - your customer is never charged extra. Payments you record yourself (cash, check, or anything not paid through the Service) carry no fee.

The fee depends on your plan at the moment the payment is made: Pro accounts, accounts in a Pro trial, and accounts in the failed-payment grace period pay no platform fee. The fee applies only to payments made after you have accepted a version of these Terms that includes this paragraph; it is never applied to earlier payments.

If you refund a payment, the matching share of our fee is returned to you automatically. If a payment is reversed by a chargeback or dispute instead of a refund, our fee is not returned automatically - email us and we will return it. Amos still never holds or controls your customers' funds.

5. Messaging and Communications Compliance

The Service can send text messages (SMS), emails, and push notifications to your customers on your behalf — appointment reminders, "on my way" notices, invoices, receipts, review requests, and replies. You are the sender of these communications. You agree that:

• You will obtain and keep records of each recipient's consent to receive messages from your business, as required by the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier rules, and applicable state law;
• You will honor opt-out requests promptly and will not message anyone who has asked you to stop;
• You will not use the Service to send marketing to people who have not agreed to receive it, or to send unlawful, deceptive, harassing, or otherwise prohibited content;
• Where the Service registers your business for carrier messaging programs (such as A2P 10DLC) on your behalf, the information you provide is accurate, and you authorize us to submit it.

You are solely responsible for your messaging practices, and you will defend and indemnify Amos for claims arising from messages sent through your account (Section 11). We may suspend messaging for an account that generates carrier complaints or appears to violate these rules.

6. Your Data

Ownership. All data you enter or generate in the Service — your client records, properties, jobs, quotes, invoices, photos, notes, chemical records, and messages ("Customer Data") — belongs to you. Amos claims no ownership of Customer Data.

Our role. We process Customer Data only to provide, secure, support, and improve the Service, and as described in our Privacy Policy. We do not sell Customer Data and do not use it to market to your customers.

Your responsibilities. You are responsible for the lawfulness of the Customer Data you collect and for providing any notices to your own customers that the law requires of you.

Internal notes and customer-visible content. The Service lets you mark notes and photos as internal or customer-visible. You are responsible for what you choose to show your customers.

Export. You may export your data at any time using the export features in the Service. The export currently includes your clients, properties, schedules, jobs, quotes, invoices with payment status, chemical records, communication history and photos; we are extending it toward every record you own, and you may request anything not yet included at [email protected].

Deletion. When your account is terminated, we will make your data available for export for 30 days, after which we may delete it from active systems. Copies may persist in encrypted backups for up to 12 months (daily copies for 30 days, monthly copies for 12 months, and continuous recovery copies for 7 days) before being overwritten, and we retain records that we are legally required to keep (for example, transaction records).

Backups. We maintain regular encrypted backups of the Service. Backups are a safeguard for the Service as a whole, not a substitute for your own copies; we encourage you to export periodically.

7. Regulatory Records

Some features (for example, chemical application records) are designed to help you keep records that laws or regulators may require of your business. These features are record-keeping tools only. You are responsible for the accuracy and completeness of what you record, for knowing which laws apply to your business, and for complying with them. Amos does not provide legal, regulatory, or agricultural advice.

8. Acceptable Use

You agree not to: use the Service for any unlawful purpose; upload malware or attempt to breach, probe, or overload the Service or its infrastructure; access another customer's data; scrape, resell, or sublicense the Service; reverse-engineer it except where the law allows; or use it to send spam or unlawful communications. We may suspend or terminate accounts that violate this section.

9. Third-Party Services

The Service relies on third-party providers, including Stripe (payments), Twilio (SMS), Brevo (email), Anthropic (optional AI features), the National Weather Service (weather), Google Maps (maps, address lookup, and measurement), and Cloudflare (hosting and delivery). Your use of features powered by those providers is also subject to their terms, and we are not responsible for their availability or conduct.

10. Availability, Support, and Changes

We work to keep the Service available and back it up, but we do not guarantee uninterrupted or error-free operation. Maintenance, outages, and third-party failures happen. Support is provided by email at [email protected] during normal business hours (Pacific time); we aim to respond promptly but do not commit to a response time.

We may modify the Service at any time. If a change materially reduces core functionality you rely on, your remedy is to cancel.

11. Disclaimers, Limitation of Liability, and Indemnity

Disclaimer. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, AMOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will meet your requirements or that data will never be lost.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, AMOS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED. AMOS'S TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID AMOS IN THE 12 MONTHS BEFORE THE CLAIM AROSE. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

Indemnity. You will defend, indemnify, and hold harmless Amos and its owner from claims, damages, and expenses (including reasonable attorneys' fees) arising from: your Customer Data; your messages and communications to your customers; your transactions with your customers; your violation of these Terms or of law; or your regulatory obligations.

12. Termination

You may cancel at any time (Section 3). Non-payment moves your account to the Free plan (Section 3) rather than ending it. We may suspend or terminate your account for violation of these Terms, for repeated abuse of the Service, or if required by law or by a third-party provider, and we will tell you why. Sections 4, 6 (deletion and export), 11, 13, and 14 survive termination.

13. Intellectual Property

Amos and its software, design, and content are owned by Amos LLC and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is in good standing. Feedback you give us may be used without obligation to you. Your business name and branding that you enter into the Service remain yours.

14. General

Governing law and venue. These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Jackson County, Oregon, and you consent to their jurisdiction. Before filing, each party agrees to try in good faith to resolve the dispute by contacting the other in writing and allowing 30 days.

Changes to these Terms. We may update these Terms. For material changes we will notify you by email at least 30 days before they take effect, and continued use after that date is acceptance. The version and effective date appear at the top of this document.

Entire agreement; severability; assignment. These Terms and the Privacy Policy are the entire agreement between us regarding the Service. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a sale or reorganization of Amos LLC.

Notices. Notices to Amos: [email protected], or Amos LLC, 1704 Carrera Cir., Medford, OR 97504. Notices to you: the email address on your account.

Contact

Amos LLC · Medford, Oregon · [email protected] · runamos.com